Shipping policy

Shipping Policy – Pachazo

Last Updated: 17 September 2026

Thank you for shopping with Pachazo. We aim to process and deliver your order safely and efficiently across India.

1. Shipping Availability

We currently ship across India, subject to courier service availability at the delivery address.

2. Order Processing
Orders are generally processed within 1–2 business days after successful order confirmation.
Orders placed on Sundays or public holidays may be processed on the next business day.
Processing may take longer during sales, promotions, holidays, or unforeseen circumstances.
3. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the destination and courier service.

Remote or difficult-to-service locations may require additional delivery time.

4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you place your order.
Any free-shipping offer will be subject to the terms mentioned on the website or during the applicable promotion.
5. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information to check the current status of your shipment.

6. Delivery Delays

Delivery times are estimates and may be affected by:

Weather conditions
Natural disasters
Courier or logistics delays
Public holidays
Transportation disruptions
Incorrect or incomplete delivery information
Events beyond our reasonable control

Pachazo will make reasonable efforts to assist with delayed shipments but cannot guarantee delivery on a specific date.

7. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address and contact number at checkout.

If an order is returned because of an incorrect, incomplete, or inaccessible address, additional shipping charges may apply for re-shipment.

8. Failed Delivery Attempts

If the courier attempts delivery and the customer is unavailable, the courier may make additional delivery attempts according to its own policies.

Customers should cooperate with the courier to ensure successful delivery.

9. Damaged Package

If your package appears damaged, opened, leaking, or tampered with at the time of delivery:

Take clear photographs/videos of the package before opening it.
If possible, record an unboxing video.
Contact us as soon as possible, preferably within 48 hours of delivery.
Provide your order number along with photographs/videos and details of the issue.

We will review the matter and provide an appropriate resolution where applicable.

10. Wrong or Missing Product

If you receive an incorrect product or an item is missing from your order, contact us within 48 hours of delivery with:

Order number
Photographs of the received package
Product photographs
Shipping label photograph
Unboxing video, if available

After verification, we may arrange a replacement, refund, or another appropriate resolution.

11. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

For hygiene, safety, and product-quality reasons, opened, used, consumed, or tampered consumable products may generally not be eligible for return unless the product was received damaged, defective, incorrect, or otherwise qualifies under applicable law.

12. Cash on Delivery (COD)

For COD orders, customers must provide accurate contact and delivery information and be available to receive the shipment.

Repeated refusal or non-acceptance of COD orders may affect eligibility for future COD orders.

13. Contact Us

For shipping-related questions or concerns, please contact:

Pachazo
Email: support@pachazo.com
Phone/WhatsApp: +91992354 2674

Note: Replace the email and phone number above with your actual customer-support details before publishing.