Terms of service

Last Updated: 17 September 2026

Welcome to Pachazo. These Terms of Service govern your use of the Pachazo website and your purchase of products through our online store.

By accessing or using our website, placing an order, or purchasing a product from us, you agree to be bound by these Terms of Service.

If you do not agree with these terms, please do not use our website or place an order.

1. About Pachazo

Pachazo is an online store offering digestive wellness and fibre-focused products.

Our website allows customers to browse products, obtain product information, place orders, make payments and receive products at their selected delivery address.

2. Eligibility

By using this website, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide to us is accurate and complete.
You will use the website only for lawful purposes.
You will not use the website to engage in fraudulent, abusive or unlawful activities.

If you are purchasing a product on behalf of another person, you confirm that you are authorized to do so.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, packaging information and other product details displayed on our website are accurate.

However:

Product packaging may occasionally differ slightly from website images.
Colours may appear different depending on your device or screen settings.
Product information may be updated from time to time.
The product label supplied with the product should be referred to for the latest applicable product information, directions, warnings and storage instructions.

Nothing on this website should be interpreted as medical advice or as a substitute for advice from a qualified healthcare professional.

4. Wellness Information and Product Claims

Information provided on the Pachazo website is intended for general product and wellness information.

Pachazo products are not intended to diagnose, treat, cure or prevent any disease unless expressly permitted and supported by applicable law and the product's approved information.

Customers should read the product label and follow the directions provided on the packaging.

If you have a medical condition, are taking medication, are pregnant or breastfeeding, or have any concerns about consuming the product, consult an appropriately qualified healthcare professional before use.

5. Orders

When you place an order through our website, you are making a request to purchase the selected product.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp or another available communication method.

An order may be cancelled or declined in certain circumstances, including:

Product unavailability
Pricing or listing errors
Payment issues
Incorrect or incomplete customer information
Suspected fraudulent activity
Delivery restrictions
Other operational reasons

If we cancel an order after payment has been received, the applicable refund will be processed according to our Return & Refund Policy.

6. Pricing

Product prices displayed on the website are subject to change without prior notice.

The applicable price for an order is generally the price displayed at the time the order is placed, subject to any obvious pricing or technical error.

Applicable taxes, shipping charges, discounts or other charges will be displayed during the purchasing process where applicable.

7. Payment

Payments may be processed through third-party payment service providers.

By making a payment, you confirm that you are authorized to use the selected payment method.

We do not knowingly store complete card information such as full card numbers or CVV details on our own systems where such information is processed by a third-party payment provider.

Payment processing may be subject to the terms and policies of the relevant payment provider.

8. Shipping and Delivery

We aim to dispatch orders within the processing time communicated on the website or during checkout.

Delivery timelines are estimates and may vary due to:

Courier delays
Weather conditions
Public holidays
Natural events
Incorrect address information
Remote delivery locations
Logistics or operational issues
Other circumstances outside our reasonable control

Customers are responsible for providing an accurate and complete delivery address and contact information.

For further information, please refer to our Shipping Policy.

9. Cancellation

Customers may request cancellation of an order as soon as possible after placing it.

Cancellation may not be possible once an order has been processed, packed or shipped.

For cancellation and refund information, please refer to our Return & Refund Policy.

10. Returns and Refunds

Because Pachazo products are consumable products, returns are subject to specific conditions relating to product hygiene, safety and quality.

Opened, used or partially consumed products may generally not be eligible for return unless the issue relates to a verified defect, damage, incorrect product or other eligible circumstance.

For complete information, please refer to our:

Return & Refund Policy

11. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within the time period specified in our Return & Refund Policy.

We may request:

Order number
Photographs of the package
Photographs of the product
Shipping label photographs
Unboxing video, where available
Other information reasonably required to investigate the issue

After verification, we may provide an appropriate replacement or refund in accordance with our applicable policies.

12. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for activities performed through your account.

You agree to provide accurate and current information.

We reserve the right to suspend or terminate accounts where there is reasonable evidence of fraudulent, abusive or unlawful activity.

13. Website Use

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to the website or its systems.
Interfere with website security.
Introduce malicious code, viruses or harmful software.
Copy or reproduce website content without permission.
Use automated systems to improperly access or collect website data.
Misrepresent your identity or relationship with Pachazo.
Use the website in a way that may damage, disable or impair its operation.
14. Intellectual Property

All content appearing on the Pachazo website, including but not limited to:

Logo
Brand name
Product images
Graphics
Photographs
Text
Website design
Illustrations
Videos
Icons
Written content

is owned by or licensed to Pachazo, unless otherwise stated.

You may not reproduce, modify, distribute, sell, publish or commercially exploit our content without prior written permission.

15. Third-Party Services

Our website may use third-party services such as:

Payment gateways
Shipping and logistics providers
Analytics services
Marketing platforms
Customer-support tools
Social media platforms

These third parties may have their own terms and privacy policies.

Pachazo is not responsible for the independent policies or practices of third-party services.

16. External Links

Our website may contain links to third-party websites.

These links may be provided for convenience or additional information.

We do not control third-party websites and are not responsible for their content, availability, security or policies.

17. Reviews and User Content

If you submit a product review, testimonial, photograph, comment or other content to Pachazo, you confirm that:

The content is truthful to the best of your knowledge.
You have the right to submit the content.
The content does not violate another person's rights.
The content is not unlawful, abusive, misleading or defamatory.

By submitting content, you grant Pachazo permission to use, reproduce and display that content for legitimate business, marketing and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates our guidelines or applicable law.

18. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how information provided by customers may be collected, used, stored and handled.

Please review the Privacy Policy before using the website.

19. Disclaimer

To the extent permitted by applicable law, Pachazo does not guarantee that the website will always be uninterrupted, error-free or available at all times.

We also do not guarantee that the website will always be free from technical errors, viruses or other harmful components.

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted.

20. Limitation of Liability

To the extent permitted by applicable law, Pachazo shall not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, technical failures, internet interruptions, natural events or third-party service failures.

Nothing in these Terms limits any liability or consumer right that cannot legally be limited or excluded.

21. Force Majeure

We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances may include natural disasters, extreme weather, government restrictions, strikes, transportation disruptions, internet or telecommunications failures, war, civil disturbances, epidemics or other similar events.

22. Changes to These Terms

We may update these Terms of Service from time to time.

Updated terms will be posted on this page with a revised Last Updated date.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.

23. Governing Law

These Terms shall be governed by the laws applicable in India.

Any disputes arising from the use of this website or purchase of products shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable consumer protection laws and the rights available to consumers under applicable law.

24. Contact Us

If you have questions about these Terms of Service, please contact us:

Pachazo

Email: support@pachazo.com
Phone / WhatsApp: +91992354 2674

Customer Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM IST